Cancellation & Refunds

At The Tea Palace, we are committed to ensuring your utmost satisfaction with our products and services. In the event that you find yourself dissatisfied with your purchase, we offer a comprehensive cancellation and refund policy to address your concerns. Please take a moment to review the following details:

1. Refund Eligibility Criteria:

  • Our top priority is customer satisfaction. Should you be unsatisfied with the products or services received, we are prepared to take appropriate action based on your preference: cancel the order, replace the products, or initiate a refund.
  • For any of these actions to be carried out, the reasons for your dissatisfaction must be genuine and verifiable after a thorough investigation.

2. Timeframe for Requests:

  • To be eligible for order cancellation, product replacement, or refund, requests must be submitted within 7 days of the date of product delivery.
  • Any requests received beyond this 7-day window will not be entertained.

3. Necessary Information:

  • When submitting your request for cancellation, replacement, or refund, please ensure you include the relevant order number. This order number was provided to you when the original order was placed.
  • Clearly state the reason for your desired action (return, cancellation, or refund) to help expedite the processing of your request.

4. Response and Processing Time:

  • Our team is committed to addressing your concerns promptly. Once we receive your request, we will initiate contact within 7 working days to acknowledge the receipt of your inquiry.
  • For the actual processing of refunds, replacements, or cancellations, we kindly ask for your patience as we work diligently. This process may take up to 15 working days to complete.

5. Submission of Requests:

  • For all requests related to replacement, refund, or cancellation, we encourage you to reach out to us via email at support@theteapalace.com
    .Β This dedicated email address has been established to streamline the communication and resolution process.

We sincerely value your trust and patronage, and we are fully committed to resolving any issues that may arise with your purchase. Please be assured that we will handle your request with the utmost professionalism and efficiency.

Thank you for choosingΒ The Tea Palace. If you have any further questions or require clarification on our cancellation and refund policy, please don't hesitate to contact us.