Shipping Information

Thank you for shopping with us! We are committed to providing a seamless and satisfactory shipping experience for our customers. Please review our shipping policy to understand the details of our shipping process.

Shipping Locations:
We offer international shipping to a wide range of countries around the world. Our shipping partners include reputable courier services such as DHL, FedEx, UPS, and USPS to ensure reliable and efficient delivery.

Order Processing:
Upon receiving confirmation of your payment, we aim to process and ship your order within 1-2 business days. You will receive an email notification containing a tracking number once your order has been shipped.

Estimated Delivery Time:
The delivery timeframe may vary based on your location and customs clearance procedures in your country. Generally, orders within the U.S. and Canada can expect delivery within 3-10 business days, while international orders typically take 7-15 business days to arrive.

Delivery Responsibility:
While we strive to ensure timely delivery, please note that any delays, damages, or losses caused by the courier service or customs authorities are beyond our control. We recommend that you keep track of your shipment using the provided tracking number for real-time updates.

Order Issues:
Should you encounter any issues with your order, kindly reach out to us within 14 days of receiving it. We are dedicated to resolving any concerns promptly and to the best of our abilities.

Returns and Exchanges:
We accept returns and exchanges for unopened and unused products within 30 days of the delivery date. Please note that return shipping costs and a 10% restocking fee will be your responsibility. Prior to sending back any items, please contact us to obtain a return authorization number and detailed instructions.

Defective or Damaged Items:
In the unlikely event that you receive a defective or damaged product, please contact us within 14 days of delivery, accompanied by photographs of the issue. We will arrange for a replacement or refund as appropriate.

Opened or Used Products:
We do not accept returns or exchanges for products that have been opened or used unless they are found to be defective or were damaged during transit. In such cases, please contact us within 14 days of delivery, including relevant photos, and we will provide a replacement or refund.

Contact Us:
We value your business and are here to assist you. If you have any inquiries, feedback, or need assistance with your order, please don't hesitate to reach out to us at support@theteapalace.com

Thank you for choosing us as your shopping destination. We hope you enjoy your experience and the products you've selected.